Installing Enterprise Gateway for Windows (32-bit and 64-bit)

• The deviceWISE Enterprise Gateway for Windows requires:
  • Approximately 232 megabytes (MB) of disk space.
  • At the very minimum, 75 megabytes (MB) of available memory.
    Memory utilization greatly varies based on the application needs, and the number of concurrently executing triggers
  • The versions of Windows supported include:
    • Windows 7 (32-bit and 64-bit)
    • Windows 10 (32-bit and 64-bit)
    • Windows Server 2012 R2 (32-bit and 64-bit)
    • Windows Server 2016 (32-bit and 64-bit)
    • Windows Server 2019 (64-bit)
    • Windows Server 2022 (64-bit)
• You need a user ID and password to download the Enterprise Gateway install files from the . For more information on creating your account, see Creating your Management Portal account.
  If you received the install files from your Technology representative, skip the download steps and proceed with Running the install program.
• You have the permissions required to install software on the Windows system. This will require a Windows user account with administrator access.

1. Log on to the
2. Navigate to Developers >> Resources
3. Click on the appropriate build folder(if you are not sure, pick the latest available build).
4. Navigate to
   • 32-bit - OS_Windows>>Windows-32bit>>Enterprise_Gateway
   • 64-bit - OS_Windows>>Windows-64bit>>Enterprise_Gateway
5. Click on DWGateway_Install.Windows_NT.XXX.exe (where XXX is the version of the Enterprise Gateway software you want to download). It will download the file to a temporary location on the computer.
6. Double-click the downloaded file to execute the install program and perform a Typical install from the installer dialogue.
7. If a security warning appears, click Run to proceed with the installation.
8. Read the Gateway Software license and select the check box to agree to the license terms and conditions
   
9. Click Install and follow the prompts to complete installation

Managing deviceWISE services

When Windows starts, the deviceWISE services are automatically started. The deviceWISE services are managed through the Windows Services Control Panel. For information regarding Windows service management, please refer the official Microsoft Windows documentation for your current OS version.

1. Perform a Back Up of the deviceWISE node. For more information on node backup, see Backing up and Restoring a node's configuration
2. Log on to the
3. Navigate to Developers >> Resources
4. Click on the appropriate build folder(if you are not sure, pick the latest available build).
5. Navigate to
   • 32-bit - OS_Windows>>Windows-32bit>>Enterprise_Gateway
   • 64-bit - OS_Windows>>Windows-64bit>>Enterprise_Gateway
6. Click on DWGateway_Install.Windows_NT.XXX.exe (where XXX is the version of the Enterprise Gateway software you want to download). It will download the file to a temporary location on the computer.
7. Double-click the downloaded file to execute the install program and perform a Typical install from the installer dialogue.
8. If a security warning appears, click Run to proceed with the installation.
9. Read the Gateway Software license and select the check box to agree to the license terms and conditions
   
10. Click Install and follow the prompts to complete installation
11. Perform a Restore of the deviceWISE node using the backup generated previously. For more information on node restore, see Backing up and Restoring a node's configuration

Managing deviceWISE services

When Windows starts, the deviceWISE services are automatically started. The deviceWISE services are managed through the Windows Services Control Panel. For information regarding Windows service management, please refer the official Microsoft Windows documentation for your current OS version.

1. Perform a Back Up of the deviceWISE node. For more information on node backup, see Backing up and Restoring a node's configuration
2. Manually back up any files used in the Staging Browser folders and any properties files added after of the original deviceWISE installation to a safe location on the node outside of the default installation path,. (Example: Files and directories in C:\deviceWISE\Runtime\staging or C:\deviceWISE\Runtime\dwcore\dwuser.properties). 
3. Uninstall the previous version of deviceWISE before version 19.1.6
   1. Open Control Panel in your Windows machine
   2. Double-click Add or Remove Programs, Uninstall a program, or Programs and Features depending on your version of Windows.
      
   3. Select deviceWISE Enterprise Gateway
   4. Click the Remove, or Uninstall button.
      
4. Log on to the
5. Navigate to Developers >> Resources
6. Click on the appropriate build folder(if you are not sure, pick the latest available build).
7. Navigate to
   • 32-bit - OS_Windows>>Windows-32bit>>Enterprise_Gateway
   • 64-bit - OS_Windows>>Windows-64bit>>Enterprise_Gateway
8. Click on DWGateway_Install.Windows_NT.XXX.exe (where XXX is the version of the Enterprise Gateway software you want to download). It will download the file to a temporary location on the computer.
9. Double-click the downloaded file to execute the install program and perform a Typical install from the installer dialogue.
10. If a security warning appears, click Run to proceed with the installation.
11. Read the Gateway Software license and select the check box to agree to the license terms and conditions
    
12. Click Install and follow the prompts to complete installation
13. After installation completes, copy the previously backed-up files to the new installation path.
    1. Files and directories required in the Staging Browser should be copied to: C:\Program Files (x86)\deviceWISE\Gateway\staging
    2. Properties files should be copied to: C:\Program Files (x86)\deviceWISE\Gateway\dwcore
14. Perform a Restore of the deviceWISE node using the backup generated previously. For more information on node restore, see Backing up and Restoring a node's configuration

Managing deviceWISE services

When Windows starts, the deviceWISE services are automatically started. The deviceWISE services are managed through the Windows Services Control Panel. For information regarding Windows service management, please refer the official Microsoft Windows documentation for your current OS version.

1. Log on to the
2. Navigate to Developers >> Resources
3. Click on the appropriate build folder(if you are not sure, pick the latest available build).
4. Navigate to
   • 32-bit - OS_Windows>>Windows-32bit>>Enterprise_Gateway
   • 64-bit - OS_Windows>>Windows-64bit>>Enterprise_Gateway
5. Click on DWGateway_Install.Windows_NT.XXX.exe (where XXX is the version of the Enterprise Gateway software you want to download). It will download the file to a temporary location on the computer.
6. Double-click the downloaded file to execute the install program and perform a Typical install from the installer dialogue.
7. If a security warning such as The publisher could not verified. Are you sure you want to run this software? appears, select Run to proceed with the installation.
   The Welcome to deviceWISE Gateway Setup Wizard screen appears.
   
   
8. Click Next.
   A license agreement screen appears.
   
9. Accept the terms of the license agreement, and then select Next.
   The Choose Install Location screen appears.
   
   
10. When the installation is complete, select Next.
    Completing the deviceWISE Setup Wizard screen appears
11. Click Finish.

Starting, stopping deviceWISE services

The Enterprise Gateway for Windows software runs as Windows services and will normally be started when Windows is started. If the main Enterprise Gateway components need to be started or stopped for some reason, there are actions available from the Windows Start button.

From the Windows Start button, click deviceWISE and the action to take, as shown in this example:

To uninstall the Enterprise Gateway Software on Windows follows the procedure below:

1. Open Control Panel in your Windows machine
2. Double-click Add or Remove Programs, Uninstall a program, or Programs and Features depending on your version of Windows.
   
3. Select deviceWISE Enterprise Gateway
4. Click the Remove, or Uninstall button.
   

If you are following the steps in the Getting started with IoT Gateways , then continue with the tasks described in Installing the Workbench to perform the initial Enterprise Gateway LAN settings configuration and to connect the Enterprise Gateway to the .

If you are not following the steps in the Getting Started with Gateways guide and need to install the Workbench, then continue with the tasks described in Installing the Workbench software.

If the Workbench is already installed, then for information on using the Workbench and the deviceWISE features, see The Workbench.