Installing Asset Gateway for Windows (32-bit and 64-bit)

If you're following the steps in the Getting Started with Gateways guide, you can continue with the tasks described in Installing the Workbench to perform the initial Asset Gateway LAN settings configuration, cellular connection configuration, and to connect the Asset Gateway to the M2M Service.

If you are not following the steps in the Getting Started with Gateways guide and needs to install the Workbench, you can continue with the tasks described in Installing the Workbench Software.

If the Workbench is already installed, see The Workbench in the Gateway Developer's Guide and Reference for information on using the Workbench and the deviceWISE features that it can access.

Install any device driver or extension files that need to be applied to a node using the Packages tab. It is important to have the supported level of the device driver or extension files that match the base run time release level. If there are any questions or concerns, contact your support representative. See Packages for more information on adding device driver and extension files.

Now lets proceed to the step by step:

1. Log on to the Management Portal
2. Navigate to Developers >> Resources
3. Click on the appropriate build folder(if you are not sure, pick the latest available build. For example: 24.01).
4. Navigate to
   • 32-bit - OS_Windows>>Windows-32bit>>Asset_Gateway
   • 64-bit - OS_Windows>>Windows-64bit>>Asset_Gateway
5. Click on DWGateway_Install.Windows_NT.XXX.exe (where XXX is the version of the Asset Gateway software you want to download). It will download the file to a temporary location on the computer.
6. Double-click the downloaded file to execute the install program and perform a Typical install from the installer dialogue.
7. If a security warning appears, click Run to proceed with the installation.
8. Read the Gateway Software license and select the check box to agree to the license terms and conditions
   
9. Click Install and follow the prompts to complete installation

Managing deviceWISE services

When Windows starts, the deviceWISE services are automatically started. The deviceWISE services are managed through the Windows Services Control Panel. For information regarding Windows service management, please refer the official Microsoft Windows documentation for your current OS version.

1. Perform a Back Up of the deviceWISE node. For more information on node backup, see Backing up and Restoring a node's configuration
2. Log on to the Management Portal
3. Navigate to Developers >> Resources
4. Click on the appropriate build folder(if you are not sure, pick the latest available build).
5. Navigate to
   • 32-bit - OS_Windows>>Windows-32bit>>Asset_Gateway
   • 64-bit - OS_Windows>>Windows-64bit>>Asset_Gateway
6. Click on DWGateway_Install.Windows_NT.XXX.exe (where XXX is the version of the Asset Gateway software you want to download). It will download the file to a temporary location on the computer.
7. Double-click the downloaded file to execute the install program and perform a Typical install from the installer dialogue.
8. If a security warning appears, click Run to proceed with the installation.
9. Read the Gateway Software license and select the check box to agree to the license terms and conditions
   
10. Click Install and follow the prompts to complete installation
11. Install any device driver or extension files that need to be applied to a node using the Packages tab. It is important to have the supported level of the device driver or extension files that match the base run time release level. If there are any questions or concerns, contact your support representative, see Packages for more information on adding device driver and extension files.
12. Perform a Restore of the deviceWISE node using the backup generated previously. For more information on node restore, see Backing up and Restoring a node's configuration

Managing deviceWISE services

When Windows starts, the deviceWISE services are automatically started. The deviceWISE services are managed through the Windows Services Control Panel. For information regarding Windows service management, please refer the official Microsoft Windows documentation for your current OS version.

1. Perform a Back Up of the deviceWISE node. For more information on node backup, see Backing up and Restoring a node's configuration
2. Manually back up any files used in the Staging Browser folders and any properties files added after of the original deviceWISE installation to a safe location on the node outside of the default installation path,. (Example: Files and directories in C:\deviceWISE\Runtime\staging or C:\deviceWISE\Runtime\dwcore\dwuser.properties). 
3. Uninstall the previous version of deviceWISE before version 19.1.6
   1. Open Control Panel in your Windows machine
   2. Double-click Add or Remove Programs, Uninstall a program, or Programs and Features depending on your version of Windows.
      
   3. Select deviceWISE Asset Gateway
   4. Click the Remove, or Uninstall button.
      
4. Log on to the Management Portal
5. Navigate to Developers >> Resources
6. Click on the appropriate build folder(if you are not sure, pick the latest available build).
7. Navigate to
   • 32-bit - OS_Windows>>Windows-32bit>>Asset_Gateway
   • 64-bit - OS_Windows>>Windows-64bit>>Asset_Gateway
8. Click on DWGateway_Install.Windows_NT.XXX.exe (where XXX is the version of the Asset Gateway software you want to download). It will download the file to a temporary location on the computer.
9. Double-click the downloaded file to execute the install program and perform a Typical install from the installer dialogue.
10. If a security warning appears, click Run to proceed with the installation.
11. Read the Gateway Software license and select the check box to agree to the license terms and conditions
    
12. Click Install and follow the prompts to complete installation
13. After installation completes, copy the previously backed-up files to the new installation path.
    1. Files and directories required in the Staging Browser should be copied to: C:\Program Files (x86)\deviceWISE\Gateway\staging
    2. Properties files should be copied to: C:\Program Files (x86)\deviceWISE\Gateway\dwcore
14. Install any device driver or extension files that need to be applied to a node using the Packages tab. It is important to have the supported level of the device driver or extension files that match the base run time release level. If there are any questions or concerns, contact your support representative, see Packages for more information on adding device driver and extension files.
15. Perform a Restore of the deviceWISE node using the backup generated previously. For more information on node restore, see Backing up and Restoring a node's configuration

Managing deviceWISE services

When Windows starts, the deviceWISE services are automatically started. The deviceWISE services are managed through the Windows Services Control Panel. For information regarding Windows service management, please refer the official Microsoft Windows documentation for your current OS version.

1. Log on to the Management Portal
2. Navigate to Developers >> Resources
3. Click on the appropriate build folder(if you are not sure, pick the latest available build).
4. Navigate to
   • 32-bit - OS_Windows>>Windows-32bit>>Asset_Gateway
   • 64-bit - OS_Windows>>Windows-64bit>>Asset_Gateway
5. Click on DWGateway_Install.Windows_NT.XXX.exe (where XXX is the version of the Asset Gateway software you want to download). It will download the file to a temporary location on the computer.
6. Double-click the downloaded file to execute the install program and perform a Typical install from the installer dialogue.
7. If a security warning such as The publisher could not verified. Are you sure you want to run this software? appears, select Run to proceed with the installation.
   The Welcome to deviceWISE Gateway Setup Wizard screen appears.
   
   
8. Click Next.
   A license agreement screen appears.
   
9. Accept the terms of the license agreement, and then select Next.
   The Choose Install Location screen appears.
   
   
10. When the installation is complete, select Next.
    Completing the deviceWISE Setup Wizard screen appears
11. Click Finish.
12. Install any device driver or extension files that need to be applied to a node using the Packages tab. It is important to have the supported level of the device driver or extension files that match the base run time release level. If there are any questions or concerns, contact your support representative, see Packages for more information on adding device driver and extension files.

Starting, stopping deviceWISE services

The Asset Gateway for Windows software runs as Windows services and will normally be started when Windows is started. If the main Asset Gateway components need to be started or stopped for some reason, there are actions available from the Windows Start button.

From the Windows Start button, click deviceWISE and the action to take, as shown in this example:

To uninstall the Asset Gateway Software on Windows follows the procedure below:

1. Open Control Panel in your Windows machine
2. Double-click Add or Remove Programs, Uninstall a program, or Programs and Features depending on your version of Windows.
   
3. Select deviceWISE Asset Gateway
4. Click the Remove, or Uninstall button.
   

If you are following the steps in the Getting started with IoT Gateways , then continue with the tasks described in Installing the Workbench to perform the initial Asset Gateway LAN settings configuration and to connect the Enterprise Gateway to the deviceWISE Cloud.

If you are not following the steps in the Getting Started with Gateways guide and need to install the Workbench, then continue with the tasks described in Installing the Workbench software.

If the Workbench is already installed, then for information on using the Workbench and the deviceWISE features, see The Workbench.

Install any device driver or extension files that need to be applied to a node using the Packages tab. It is important to have the supported level of the device driver or extension files that match the base run time release level. If there are any questions or concerns, contact your support representative. See Packages for more information on adding device driver and extension files.